How it works

No numbered circles aesthetic—just the sequence we repeat because it catches scope drift early.

1. Intake with blunt questions

   We map constraints, existing vendors, and what already failed. No solutioning until the picture is boringly complete.

2. Artifact list, not slide stack

   Checklists, sequence diagrams, and comms templates live in your tools. We agree owners before any rehearsal date is set.

3. Rehearsal with observers

   Support and ops attend quietly, note confusion, and file tickets—not opinions on slide fonts.

4. Delivery window with daily notes

   Short updates, same bat time, same channel. Surprises surface quickly.

5. Review against promises

   We compare outcomes to the statement of work, capture gaps, and either close or scope follow-on work explicitly.

Before

Meetings without pre-reads, owners discovered mid-incident, docs that lag code by two releases.

After

Shared vocabulary, rehearsal notes versioned with tags, and retros that cite signals instead of personalities.