Subscription Billing · Remote-first
Subscription Billing — ledger-agnostic rails
Activity log design, dunning tone, and proration rules expressed as testable policies instead of tribal knowledge.
- Duration
- 8 weeks
- Price
- KRW 6,200,000 (planning reference only)
Overview
We translate renewal logic into tables your QA team can reason about. The engagement covers idempotent webhooks, reconciliation windows, and customer-visible messaging that stays calm when cards need attention.
Included focus
- Policy matrix for upgrades, downgrades, and pauses
- Webhook contract tests in your CI pipeline
- Customer comms templates with tone review
- Cross-team workshop for support leads
- Metric definitions shared with analytics
- Pilot cohort with measured feedback loop
- Cut checklist for finance-adjacent stakeholders
Outcomes you can inspect
- Documented proration scenarios with owners
- Dunning ladder agreed with lifecycle marketing
- Support macros aligned to new states
Delivery lead
Jiwon Ok
Client success lead focused on renewal flows and incident retros.
FAQ flip cards
Tap a card to read the answer. One card notes an explicit limitation.
Experience notes
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They refused to hand-wave proration. That slowed week one and saved week six.
Elias · Rivermint SaaS
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Templates were specific to our SKUs, not generic mail-merge filler.
Nari · Lifecycle PM · survey
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