Fraud Controls · On-site intensive
Fraud Controls — analyst ergonomics sprint
Keyboard paths, batching rules, and note templates so manual review stays humane during spikes.
- Duration
- 3 weeks
- Price
- KRW 3,900,000 (planning reference only)
Overview
Short, sharp engagement for teams drowning in alerts. We observe live shifts (with consent), prototype UI tweaks on paper, and hand off prioritized tickets to your product team.
Included focus
- Shift observation protocol
- Annotated screenshots with severity tags
- Batching heuristic experiments
- Note taxonomy for handoffs
- Lightweight success metrics
Outcomes you can inspect
- Top five UI tickets ranked
- Pilot batching rule with rollback
- Trainer update for new hires
Delivery lead
Sora Kim
Risk and quality standards specialist with marketplace background.
FAQ flip cards
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Experience notes
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They noticed our senior analysts were duplicating clicks. Embarrassing and useful.
Client in ticketing platform
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