Manual review queues under holiday load

Holiday spikes are predictable; staffing them perfectly is not. We model arrival rates against historical curves, then set explicit deferral rules for non-critical queues.

Analysts get batching experiments with rollback levers. We measure time-to-clear and false-positive callbacks, not vanity accuracy scores.

We also rehearse handoffs between tiers with timed drills. Bottlenecks usually appear in note-taking, not in model scores.

After the season, we run a tight retro focused on tool friction, not individual heroics. Tickets emerge with video snippets where allowed.